Shipping & Delivery Policy

Information about order processing, delivery arrangements and receiving your Aakriti Creationz order.

After you place an order, we review the order details and payment status before preparing it for dispatch. Handmade and personalised items may require additional preparation time. If we need clarification or expect a significant delay, we will try to contact you using the details provided with your order.

Delivery destinations and available shipping methods may vary by product and destination. Applicable delivery charges, where any, will be shown at checkout before you confirm your order. Please enter a complete and accurate delivery address and contact number. If your address is outside the available delivery area, we may need to contact you to discuss options or cancel and refund the order if it cannot be fulfilled.

Any delivery or dispatch timeframe displayed at checkout or communicated in your order confirmation is an estimate unless expressly stated otherwise. Actual delivery may be affected by product preparation, customisation, courier capacity, public holidays, weather, customs procedures or other circumstances outside our reasonable control. If a material delay becomes known to us, we will provide an update where reasonably possible.

Where tracking is available, tracking information may be provided by email, message or the delivery partner. Please ensure someone can receive the parcel at the delivery address. If delivery fails because the address is incorrect, the recipient is unavailable or the courier cannot access the location, re-delivery or additional charges may apply where permitted and will be communicated as appropriate.

If you need to change a delivery address or order detail, contact us as soon as possible through our Contact Us page and include your order number. Changes cannot be guaranteed once an order has been prepared, handed to the courier or dispatched.

Please check your parcel and products after delivery. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs of the item and packaging where possible. Please retain the item and packaging until we provide instructions. Your rights and the available remedy are described in our Refund, Return & Cancellation Policy and applicable law.

If your parcel appears delayed or tracking has stopped updating, contact us with your order number so we can review the available information with the delivery partner. If a parcel is returned to us as undeliverable or unclaimed, we will contact you where possible to discuss the available next steps. Any replacement, re-delivery or refund will be assessed in line with the circumstances and applicable law.

For a delivery question, please use our Contact Us page and include your order number. This policy may be updated from time to time; the current version will be published here.

Last updated: 28 October 2026.

Before relying on this policy, confirm that the delivery options, fulfilment process and business practices described match your actual operations and applicable law.