Refund, Return & Cancellation Policy

Our approach to order changes, returns, damaged items and refunds at Aakriti Creationz.

If you have a concern about an order, please contact us through our Contact Us page and include your order number, the item concerned and a description of the issue. For damage, defects or an incorrect item, please contact us as soon as reasonably possible after delivery and include clear photographs where helpful.

Many Aakriti Creationz products are handmade or may be personalised. Minor variations in colour, arrangement, finish or appearance can occur in handmade work and product photography; these natural variations are not necessarily defects. Because personalised or made-to-order items may be created specifically for you, change-of-mind returns may be restricted where permitted by applicable law. This does not affect any rights you may have under applicable consumer law if an item is faulty, damaged or not as described.

Before sending an item back, please contact us and wait for return instructions. Where a return is accepted, we will explain the applicable conditions, return address and any required steps. Items should be unused and returned with their original packaging where reasonably possible, unless the item is being returned because it arrived damaged, defective or incorrect. Do not send items back without contacting us first.

If your order arrives damaged, defective or different from what you ordered, contact us with your order details and supporting photographs. We will review the issue and, where appropriate under our policy and applicable law, arrange a replacement, repair, return or refund. Please retain the product and packaging until we advise you how to proceed.

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered preparation, personalisation, production or dispatch. Any cancellation request will be assessed based on the order’s status and applicable consumer law. If cancellation is accepted, we will confirm any refund due.

Where a refund is approved, it will generally be issued to the original payment method unless another method is agreed or required by law. The time for the funds to appear can depend on the payment provider and the customer’s bank. We will let you know when we have processed an approved refund. Any applicable delivery or return charges will be explained when the return is reviewed and handled in accordance with applicable law.

Exchanges and replacements depend on product availability and the nature of the issue. Responsibility for return shipping and any re-delivery charges will be assessed case by case, in line with this policy and applicable law. We will confirm the arrangements before you send an item back.

For help with a return, cancellation or refund, use our Contact Us page and provide your order number. We may update this policy from time to time; the version published here will apply subject to applicable law.

Last updated: 28 October 2026.

Please review this policy against your actual fulfilment process and applicable UAE consumer protection requirements before relying on it as legal advice.